At worst do you remember the dangers of submitting unsolicit information ? Manual copying of data between systems, especially in the heat of work and when staff changes, can end badly. The above example – although it focuses only on the most serious consequences – shows a number of problems resulting from the lack of…
After all it is from them that the ia and mechanics of morn gamification come from. As you can see, vio games are a huge market and so-call e-sports involve a lot of people. The best e-sportsmen can count on similar profits as “real” sportsmen – fame, high cash prizes, or the generosity of sponsors….
That is why among other things, it is worth reaching out to customers and investing in automatic solutions, such as the voice announcement system (IVR) . If you build it wisely ( we write how to do it in this article ), customers will handle up to % of matters themselves and will not mind…
Higher sales Thanks to the appropriate integration of CRM and the contact center system, the consultant will see data on the customer’s shopping preferences as soon as he dials his phone number or starts writing a message to him. Collect in one place, with a short comment add, : favorite color – blue; takes pictures”….
Introduction of the Focus sk helpsk system, includ the follow functionalities: Multi-channel integrat various communication channels – telephone, e-mail, web form, chat, SMS; Automatic registration of applications and ongo information about the status of the application; SLA automation remind about the expir adline for resolv the request; Automatic or manual link of tickets ; An…
If the customer has to wait longer, the system should offer him a call back at a time convenient for him. Today, a client of the tourism industry expects to be serv at any time and that the consultant serv him will know his habits, preferences, financial capabilities and history of previous holidays – and…
Thanks to this, you will gain full control over communication in your company: you will turn customer information into profit – all communication will be automatically sav in the history, which you will then analyze and bas on it you will termine customer preferences; it will be easier for you to reach customers with your…
Employees – and you entrust this information to the service provir, who entrusts it to someone else. This also applies to the operation of the system itself – communication and information flow are essential for the operation of the company. The servers on which the system runs must be reliable and secure. If they are…
Your data in the helpsk system is safe A sktop system. Like most free open source helpsk systems, must be install on your servers. First, you must have these servers. Secondly, if your hard drives fail, for example, you may lose all your data. In a commercial system available in the cloud, you do not…
How is data storage organiz? All data should be stor in multiple copies on different servers. Then even the failure of one or more of them will not cause a break in work and data loss. Is the contact center system monitor ? Employees of the service provir should keep track of all parameters that…
Everyth within the call center – customer service office. FOCUS TELECOM POLAND It has been operat in the ICT industry since . It specializes in sign, velop and provid customers with its own innovative products and services for call center and contact center support. Environment friendly. Join today and start sav and protect the environment…
A ticket system adapt to Polish realities The ticket system creat from the very beginn in Poland is adapt to the requirements of Polish customers and the Polish market . To begin with, a seemly trivial matter: fonts. In a foreign system, those that do not contain Polish characters may be us by fault ….
