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Introduction of the Focus sk helpsk system, includ the follow functionalities: Multi-channel integrat various communication channels – telephone, e-mail, web […]
Introduction of the Focus sk helpsk system, includ the follow functionalities: Multi-channel integrat various communication channels – telephone, e-mail, web […]
If the customer has to wait longer, the system should offer him a call back at a time convenient for
Thanks to this, you will gain full control over communication in your company: you will turn customer information into profit
Employees – and you entrust this information to the service provir, who entrusts it to someone else. This also applies
Your data in the helpsk system is safe A sktop system. Like most free open source helpsk systems, must be
How is data storage organiz? All data should be stor in multiple copies on different servers. Then even the failure
Everyth within the call center – customer service office. FOCUS TELECOM POLAND It has been operat in the ICT industry
A ticket system adapt to Polish realities The ticket system creat from the very beginn in Poland is adapt to
Your team can work from home – you don’t ne to have an office, and the funds you save on
If you want to learn how to sign an IVR well. Read this article. Control the control panel yourself You
Unlike the scope of protection of the ePrivacy Regulation also covers legal persons. Scope of application of ePrivacy – lawyer’s
Personal data laid down in the GDPRGDPR in relation to electronic data that qualify as personal data. The ePrivacy Regulation