Introduction of the Focus sk helpsk system, includ the follow functionalities: Multi-channel integrat various communication channels – telephone, e-mail, web form, chat, SMS; Automatic registration of applications and ongo information about the status of the application; SLA automation remind about the expir adline for resolv the request; Automatic or manual link of tickets ; An…
If the customer has to wait longer, the system should offer him a call back at a time convenient for him. Today, a client of the tourism industry expects to be serv at any time and that the consultant serv him will know his habits, preferences, financial capabilities and history of previous holidays – and…
Thanks to this, you will gain full control over communication in your company: you will turn customer information into profit – all communication will be automatically sav in the history, which you will then analyze and bas on it you will termine customer preferences; it will be easier for you to reach customers with your…
Employees – and you entrust this information to the service provir, who entrusts it to someone else. This also applies to the operation of the system itself – communication and information flow are essential for the operation of the company. The servers on which the system runs must be reliable and secure. If they are…
Your data in the helpsk system is safe A sktop system. Like most free open source helpsk systems, must be install on your servers. First, you must have these servers. Secondly, if your hard drives fail, for example, you may lose all your data. In a commercial system available in the cloud, you do not…
How is data storage organiz? All data should be stor in multiple copies on different servers. Then even the failure of one or more of them will not cause a break in work and data loss. Is the contact center system monitor ? Employees of the service provir should keep track of all parameters that…
Everyth within the call center – customer service office. FOCUS TELECOM POLAND It has been operat in the ICT industry since . It specializes in sign, velop and provid customers with its own innovative products and services for call center and contact center support. Environment friendly. Join today and start sav and protect the environment…
A ticket system adapt to Polish realities The ticket system creat from the very beginn in Poland is adapt to the requirements of Polish customers and the Polish market . To begin with, a seemly trivial matter: fonts. In a foreign system, those that do not contain Polish characters may be us by fault ….
Your team can work from home – you don’t ne to have an office, and the funds you save on rent will be invest in the velopment of the company. Or on vacation. Telephone exchange for a small company – everyone will reach you Thanks to the virtual telephone exchange, no potential customer will escape…
If you want to learn how to sign an IVR well. Read this article. Control the control panel yourself You have full control over the configuration of the virtual telephone exchange, without the ne to pay expensive specialists. You can set all PBX operat parameters (rirections, IVR, work hours, etc.) yourself through the administration panel…
Unlike the scope of protection of the ePrivacy Regulation also covers legal persons. Scope of application of ePrivacy – lawyer’s comment Extend the circle of entities that will have to comply with the new regulation is an important step towards increas privacy protection. More and more often we communicate via services such as Messenger, Skype,…
Personal data laid down in the GDPRGDPR in relation to electronic data that qualify as personal data. The ePrivacy Regulation is to repeal and replace the exist Directive EC of the European Parliament and of the Council of July on the process of personal data and the protection of privacy in the electronic communications sector…
