According to McKinsey research. Companies that focus on supporting existing customers increase profits by per year , not counting those generat by new customers. Customer success teams take a proactive, data-driven approach to help customers use the product effectively thereby minimize churn. The subscription mol usually assumes a free testing period, after which users often…
Selling is not his main goal, although these goals overlap. CS is not Account Manager. The combination of many functions makes CS hard to fine. This is the partment that must monstrate the greatest flexibility the ability to synthesize transfer knowlge. In conclusion, we can clearly see the benefits of having a Customer Success partment…
Due to the limit number of characters, it is worth including in the message a shorten URL of the page to which we want to direct the recipient. The cost of sending a single message is not high, The Focus Contact Center tool additionally offers the possibility of monitoring calls , reporting statistics, during the…
By analyzing the available reports, we can freely mailing to achieve the highest conversion. Such statistics are an invaluable clue for the company. Key functions of the system for mass execution of SMS campaigns – Focus Contact Center. Make receive calls directly from CRM with one click Automatic logging of all calls to contacts in…
The crisis caus by the panmic has only accelerat what is inevitable in companies – digitization of processes, including sales customer service. Those who had already bet on the velopment of digitization could fully use their potential. On the other h, companies that had not been focus on online communication so far began to see…
These can be, for example, free liveries above a certain orr value or typical cross-selling involving the combin sale of several complementary products. In this way, you will not only increase the value of the shopping cart on Black Friday, but also reach completely new customers to whom your partner will refer you. Black Friday…
What matters is User Experience (UX) – TOP recommendations A statistical mobile customer browses products or services using a smartphone in the break between other activities, operating the vice with one hand. His attention is usually dispers to a number of different activities only occasionally focuses on something specific. That is why it is so…
From the ebook you will learn: What are self-service portals what benefits do they bring to the company, employees customers? What does the work on the sign. Implementation of self-service solutions look like “from behind the scenes. How did the new transactional portal make it easy for NN Investment Partners TFI clients to invest save…
In the spring of this year, the company became part of the global Goldman Sachs Asset Management group. The entire architecture of this system is bas on. Microservices – there are exactly of them. Each of them performs tasks relat to a strictly fin part of the business functions perform by the application. Microservices are…
However when you start looking at them closely, it turns out that tailoring them to specific nes processes is costly time-consuming. It also often involves giving up many ias making compromises that you do not want to accept. By choosing custom software, you don’t have to worry about it. You can be sure that it…
This stage will require a good knowlge of the processes an accurate. Assessment of the organization’s nes. As a manager, you have the right not to know the tails of the operational, everyday work of end users of the system. In such a situation, it is worth engaging. Representatives of various partments in the company…
This will allow you to collect feback from people who. Will actually use the system check whether the sign solution will be intuitive for them. Thanks to this, you will sign Customer Experience at a higher level avoid mistakes that may be difficult to solve in later. Stages of the project. The new step-by-step portal:…
