A simple but rarely us solution in bt collection is the use of number rotation, which is available in contact center systems and has become a permanent part of the repertoire of solutions in telemarketing and sales partments. Whenever a call is ma to the btor, each time it will be present on his phone…
How to organize its efficient course without having to constantly pay attention to it? The so-call help classifiers , the results of actions and guilines for further actions that each bt collector notes on the communication platform after the last contact with the btor. Examples of classifiers inclu “sending an e-mail with information about the…
As explain by Marcin Sosnowski, director of SMB, the teaching program could inclu elements such as: communication, work unr stress, learning foreign languages, computer skills, legal issues, etc. CHECK THE MO VERSION Greater customer requirements? Appropriate tools ne Customer requirements for service partments are growing. Consumers want to be serv as soon as possible. They…
Focus sk shows both the employee and the supervisor information about the approaching adline for a given action (or possibly exceing it). Full customer contact history Focus sk automatically registers notifications from Nextbike customers from all company communication channels. After registration, new requests are visible to all service sk employees. Automation is essential in mass…
Case – protection against losing leads The consulting and programming company offers ERP systems and other IT solutions for business. Each lead in this industry is very valuable due to the high value of the potential contract. The company cannot afford the risk of even a temporary lack of availability for potential customers. Missing one…
Time specifi by the client – while waiting for a connection with a consultant, the calling person is inform by the system that they can continue waiting or the consultant will call them back at a later date. An example of the message that the caller hears: “Your call is third in the queue. If…
This time was also vot to training and testing. FUNCTIONING OF THE HELPLINE The hotline was launch on July , . Since then, the number of customers using it has been increasing every month. Functions of the Focus Contact Center platform us in the hotline (the most important): voice announcement system (IVR) call queuing call…
They focus on the visitor’s involvement. They invest resources in creating interactive. Applications and exhibitions. They are fighting for a client with digital mia. Internet. interactively. How does this translate to websites? The traditional, static way of. Providing information works in one direction – from the senr to us. Whether it’s a vio, a presentation,…
Without thinking, at any time – he is a machine after all. The consultant might hesitate whether he should send an e-mail about exceing the SLA to the manager. The system will not hesitate, it is not afraid of the manager, director or presint. This will protect the company from breaching the contract and resulting…
If you operat only on classifiers, you would have a problem – over a hundr calls to people who do not want it. Your system just sav you % of your last year’s revenue. Recipients who do not agree to be contact by phone and present with commercial offers are the everyday work of telemarketers…
He sees that the manager is busy, so he cis to ask for help in a moment. And here the phone rings again A moment turns into an hour – in this time the VIP customer is already threatening the court of sales of your company. In clear, soldierly words. How many times has it…
Your blacklist is creat by itself – from time to time you. Will contact people who do not want your offers and ask not to talk to them again. You can also. Update your database with a central negative database, the so-call The Robinson List. It is a register of persons kept by an association…
