The ability to “paste” a ready-ma response further increases agent efficiency. The chat also allows you to easily transfer the conversation – along with its entire history – to a more experienc consultant. The customer does not have to be inform about such a transfer. He does not have a negative impression, which would arise…
Spite the adjustment of the system, with prictive dial there are situations in which the conversation lasts longer than usual and calls initiat dur this conversation are not handl. It may also happen that the consultant, as a result of illness, will work slower than usual, and the system will serve him calls in accordance…
They are assign tags relat to the purchas. Productsservices, language of communication ( Polish, English), geographical location or any other criteria. Similarly, tags are assign to agents in the company accord to their competencies. Partments ( technical support, shipments, account, etc.), knowlge of foreign languages, geographical location or any other distuish features. The incom call…
More information and registration link – click here The percentage of First Call Resolution, problems report by customers that were alt with dur the first contact with the consultant, is one of the most important callcontact center indicators . While its importance in assess the quality of work is indisputable, achiev a high level of…
When queu by customer priority, calls are prioritiz to people with the closest skill level to those requir for that contact. Then, among the group of these people, calls in the most difficult cases or from the most important clients go to the most professional agents, calls in morately complex cases – to agents with…
Thanks to special solutions, the most important customers are serv immiately, difficult problems go straight to the most competent agents, and in the event of long queues, support from external consultants is launch. Test the Focus Contact Center application mo for free > If you want to learn the basics of queu, read the post…
As research shows, customer dissatisfaction with the quality of communication with the company translates directly into a crease in the value of their orrs. Source: Aberen Group report. What should omni-channel be like in sales and customer service? The most common mistake when implement omnichannel is to assume that simply provid several channels of communication…
Learn more about solutions that increase the efficiency of. Customer service – talk to our experts> PHONE IN E-COMMERCE SERVICE – SUMMARY. Eobuwie strengthens its position on the e-commerce market. In August , the list company CCC bought . percent. shares of eobuwie. This move was the locomotive of the company’s success in Zielona Góra….
In the opinion of customers, a quick response is also guarante by chat, but it is much less often perceiv as an appropriate communication channel for complex matters (CX Act )Low satisfaction with the phone in e-commerce Accord to British research, service over the phone is rat worse than service via e-mail, chat, traditional mail,…
For a connection, streamlining communication with customers – thanks to the increas availability of the hotline, the number of customer attempts to contact the service through other partments, phone numbers of specific employees and social networking sites has creas. . Increasing sales thanks to training bas on call recordings and thanks to the possibility of…
Customers complain about too slow service, lack of individual treatment or the ne to re-enter information that has already been provid once. The RESO insurance brokerage company cid to take better care of its clients and for this purpose it cid to use a communication platform coupl with a central database – read the implementation…
If the customer still has doubts, he expects to be able to get an answer to his question almost immiately. For example, if a question ask in the chat does not get an answer within a dozen or so seconds, they will most likely give up waiting and go to another store (LivePerson, A global…
