Author name: 9yxlx

The ability to “paste” a ready-ma response further increases agent efficiency. The chat also allows you to easily transfer the […]

Spite the adjustment of the system, with prictive dial there are situations in which the conversation lasts longer than usual

They are assign tags relat to the purchas. Productsservices, language of communication ( Polish, English), geographical location or any other

More information and registration link – click here The percentage of First Call Resolution, problems report by customers that were

When queu by customer priority, calls are prioritiz to people with the closest skill level to those requir for that

Thanks to special solutions, the most important customers are serv immiately, difficult problems go straight to the most competent agents,

As research shows, customer dissatisfaction with the quality of communication with the company translates directly into a crease in the

Learn more about solutions that increase the efficiency of. Customer service – talk to our experts> PHONE IN E-COMMERCE SERVICE

In the opinion of customers, a quick response is also guarante by chat, but it is much less often perceiv

For a connection, streamlining communication with customers – thanks to the increas availability of the hotline, the number of customer

Customers complain about too slow service, lack of individual treatment or the ne to re-enter information that has already been

If the customer still has doubts, he expects to be able to get an answer to his question almost immiately.