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Contents Customer service: what value does it have for the company? Perfect customer service – tips rules 1. Get things […]

Accenture 2013). In view of such expectations. Omnichannel becomes the stard in service . Its implementation is possible with the

We will talk to a twenty-year-old differently from a sixty-year-old. However, you should always remember to maintain high personal culture.

Thirdly, it would be ial if the customer could not reach us by. Calling us, using an automatic callback at

According to McKinsey research. Companies that focus on supporting existing customers increase profits by per year , not counting those

Selling is not his main goal, although these goals overlap. CS is not Account Manager. The combination of many functions

Due to the limit number of characters, it is worth including in the message a shorten URL of the page

By analyzing the available reports, we can freely mailing to achieve the highest conversion. Such statistics are an invaluable clue

The crisis caus by the panmic has only accelerat what is inevitable in companies – digitization of processes, including sales

These can be, for example, free liveries above a certain orr value or typical cross-selling involving the combin sale of

What matters is User Experience (UX) – TOP recommendations A statistical mobile customer browses products or services using a smartphone

From the ebook you will learn: What are self-service portals what benefits do they bring to the company, employees customers?