Rrogramm number dialing, is a powerful and necessary tool in a morn callcontact center. pending on its class, the effects of use are impressive or only morately satisfactory. How to choose the best variant? Prictive dialing is the most advanc automatic call initiation mo bas on artificial intelligence algorithms . When using it, the agent…
In many cases, the way out of the impasse is to ruce the number of suppliers and subcontractors by using a comprehensive ICT system in the company. How long does it take to contact suppliers? When choosing a supplier, the main criteria are the quality of its services and price. The time ne to handle…
The partners and patrons of the event were the Polish bt Collection Association, the Association of Loan Companies, SMSAPI, Harvard Business Review Polska, Pożyczkaportal and Katalog Marzeń. “Breakfasts in the cloud” is a series of morning workshops for business, during which IT solutions for companies, available in the cloud computing mol, are present. The organizer…
Ready integrations with other systems, especially the most popular ones in companies, such as SalesForce, MS Dynamics, SalesManago, Magento, SMS API, Sugar CRM, Skype. telecommunication services . Cloud vs. stationary mol finitely choose a contact center solution in the digital cloud mol . Cloud contact center means greater convenience of use (access from any place…
What could have been done? It is mandatory to check. The quality of the script. A good tool would be the Focus Contact Center scripter, which allows you to. Quickly change the script and analyze their effects. Perhaps it is enough to tell about a given. Element of the offer a little shorter or at…
A simple solution, though rarely us in bt collection. Is the use of number rotation, which is available in contact center systems and has become a permanent part of the repertoire of solutions in telemarketing and sales partments. Whenever a call is ma to. The btor, each time it will be present on his phone…
A simple but rarely us solution in bt collection is the use of number rotation, which is available in contact center systems and has become a permanent part of the repertoire of solutions in telemarketing and sales partments. Whenever a call is ma to the btor, each time it will be present on his phone…
How to organize its efficient course without having to constantly pay attention to it? The so-call help classifiers , the results of actions and guilines for further actions that each bt collector notes on the communication platform after the last contact with the btor. Examples of classifiers inclu “sending an e-mail with information about the…
As explain by Marcin Sosnowski, director of SMB, the teaching program could inclu elements such as: communication, work unr stress, learning foreign languages, computer skills, legal issues, etc. CHECK THE MO VERSION Greater customer requirements? Appropriate tools ne Customer requirements for service partments are growing. Consumers want to be serv as soon as possible. They…
Focus sk shows both the employee and the supervisor information about the approaching adline for a given action (or possibly exceing it). Full customer contact history Focus sk automatically registers notifications from Nextbike customers from all company communication channels. After registration, new requests are visible to all service sk employees. Automation is essential in mass…
Case – protection against losing leads The consulting and programming company offers ERP systems and other IT solutions for business. Each lead in this industry is very valuable due to the high value of the potential contract. The company cannot afford the risk of even a temporary lack of availability for potential customers. Missing one…
Time specifi by the client – while waiting for a connection with a consultant, the calling person is inform by the system that they can continue waiting or the consultant will call them back at a later date. An example of the message that the caller hears: “Your call is third in the queue. If…
