Ready integrations with other systems, especially the most popular ones in companies, such as SalesForce, MS Dynamics, SalesManago, Magento, SMS API, Sugar CRM, Skype. telecommunication services . Cloud vs. stationary mol finitely choose a contact center solution in the digital cloud mol . Cloud contact center means greater convenience of use (access from any place where there is an Internet connection), savings (you do not incur expenses for equipment and its maintenance, you have free software updates) and the ease of expanding or rucing the number of requir workstations. Stationary solutions are more expensive and more difficult to modify.
At the beginning of the velopment of cloud
Technologies the advantage of stationary solutions was a larger range of available functions, but currently cloud solutions are the most intensively velop and contain the most interesting and useful tools in the call center. . Security of work continuity Taiyuan Mobile Phone Number List and data A criterion that cannot be unrestimat. Even a few-hour break in the system’s operation can mean very significant financial losses, not to mention the unrmin trust of customers. In turn, the security of process data is to be or not to be for a call center. When assessing safety, the following should be taken into account: rundancy of Internet connections ( whether the provir has backup.
Connections that take over the transmission
The event of failure of the primary connections), whether and how often backups are ma and what is their protection ( whether they are stor in accordance with the GIODO guilines, whether only authoriz persons have access to them and whether they UK Email Database are properly train), whether the data is simultaneously on at least two servers locat in different locations (in the event of, for example, a fire in one server room, we do not lose data or there is no interruption in work) and whether the server rooms have aquate security, emergency power supply. The quality of the contact center solution termines two key issues for every company – service efficiency and sales effectiveness.