But then it became the world standard as a voice network. Us VoIP, you can make and receive calls both over the Internet. VoIP allows you to optimize and automate many everyday processes. For example, the system can itself make calls to customers from the CRM database or, thanks to various answer algorithms, it can…
Shar Base Dial – the agent uses the entire database of records, which also inclus already ma connections with the appropriate signation ), select connections on its own. Preview Dial – the agent uses the set of records specifi in the campaign, select the connection on his own. When one package is exhaust, another one…
Once set they will be assign to a given user and number. even when they change their place (for example, you move them to another room). Another option is to buy phones from the supplier that configure themselves ( autoprovision function ). Suppliers usually. Offer cameras in various versions (more or less advanc) and in…
Words effectiveness – A short way to conversion And here comes the proverbial stairs. People don’t like to call – find the number, dial it on the phone, wait in line for the voice menu, explain what’s go on a waste of time and effort. e-mail? You have to sit down, organize your thoughts, put…
Customer Card and Notes (CTI) – work directly on the customer’s card, with immiate, easy access to all information about the customer and the entire history of his communication with the company. In addition to the automatic record of data, consultants can make their own notes, facilitat further contact with the client. Overflow queues –…
Savs in use the company does not bear the costs of maintain the AHU ( a separate room), its service and ). You also do not have to pay a specialist for the configuration of the PBX ( to make calls between company offices free of charge), for help in the event of a failure,…
It is the supplier who buys, mornizes, maintains and services the equipment as well as velops and updates the software. When there is a problem with the telephone switchboard, the provir takes care of the repair. And because it has full access to its system and infrastructure and does not have to commute anywhere, it…
Here are the advantages of this mol. First of all – customers will always be able to call back, so the problem of “miss opportunities” will disappear. Secondly, the centerwill make it possible to relieve sales representatives and service advisors of the duties relat to answer telephone calls. – You don’t have to worry about…
Do you want to “hook” separate systems for each of these functions? The multiplication of systems increases the chances of errors and distortions. Besis, each new system is a separate supplier, contract, negotiations, invoices All systems also ne to be integrat (which costs money) and then maintain (which also costs money). Do you want to…
Ready to go As you can see, prepar an IVR menu is not difficult. It requires a bit of attention and time, but after appropriate preparations, configur the system itself will be child’s play, and as a result you will receive a mechanism that will increase the efficiency of your consultants and increase the satisfaction…
These functions are easy to set up in the panel from which the PBX is operat and involve a simple configuration of the service. It is therefore the complete opposite of a stationary exchange, which we have already discuss in point . Better information The virtual switchboard also gives much greater opportunities to inform the…
Which enables better organization of customer service. The intuitive panel will enable assign an account to a user, different levels of data access. Connect a secretarial module, information on line availability (BLF – busy lamp field), record and analyz calls, configuration or upload telephone addresses. CRM also allows for forward, IVR (voice announcement system, which…
