Here are the advantages of this mol. First of all – customers will always be able to call back, so the problem of “miss opportunities” will disappear. Secondly, the centerwill make it possible to relieve sales representatives and service advisors of the duties relat to answer telephone calls. – You don’t have to worry about call center employees not be able to handle your inquiries. Research shows that up to % of of questions ask by call customers concerns basic issues, such as maintenance prices or vehicle availability. These are questions that everyone can handle, as long as they unrgo appropriate train – argues Tomasz Paprocki. The system architecture can be freely modifi.
For example is possible to make
The system in force at a given alership able to combine the central call center with the possibility of call individual employees, even trars. – There are alers who cultivate direct contact between customers and their employees. We respect that and we Greece Mobile Number List meet them,” emphasizes Paprocki. The call center can also play an “outbound” role. A natural application of this form of customer contact management are actions aim at activat the sale of services and products, for example in connection with periodic actions on the website. – Our customers already note that the number of service services sold in this way exces the number of sales when customers come to the station “from the city” – points out Paprocki.
The system also has the ability
To generate reports that will allow you to assess the effectiveness of contact with customers ( answer rate, number and length of calls, also broken down by employees). Download the ebook >> Improv customer service in a car alership The solution UK Email Database offer by Focus Telecom is a service, not infrastructure that the aler buys to own. The basis for its purchase is a subscription contract, payable on a monthly basis. This means that customers interest in this solution do not incur large financial outlays, because the system does not require additional work relat to technological infrastructure. In addition, access to the system is easy to increase as the aler organization grows – the whole th is simply add more users to the system.