See how to act quickly and effectively thanks to the full. Integration of MS Dynamics with a solution that generates instant call center phone calls. Get an ge offer its partners and employees of points of sale a tool that will improve the quality of the network service and support process. Dur the free webinar…
Simultaneous work on all systems from one screen; – possibility of extensive configuration of all functions in each system. Trends in business communication – benefits from one tool In summary, I see the follow advantages of a unifi solution over separate systems: Cooperation with one supplier System, service, repairs – everyth from one company. One…
Us many separate tools at the same time is troublesome – as I point out together with Włok Sumiński in articles about integration ( read part here and part here ), a separate CRM and contact center system is a source of serious problems. And these are just two systems. Usually, however, you use other…
For smaller enterprises, the most important advantage of a VoIP call center compar to traditional telephony will be lower costs. For all companies, the follow will be very important: inpennce from the telecommunications operator, inpennce of number from location, unlimit number of simultaneous calls and the ability to launch the system in a very short…
Learn more about the virtual PBX – download the free ebook Virtual PBX. A must-have for morn business. VoIP phone means more velopment opportunities You can easily integrate an internet phone into a larger company communication system us a virtual exchange. Thanks to this, you will significantly increase your work efficiency and prepare for future…
The virtual exchange allows us to save a lot thanks to: no tak up office space, no ne to employ an administrator, Individual security certification ( in terms of GDPR). By choos a virtual PBX, we entrust the administration of the server to an external company that provis us with the possibility of us the…
Between the company and the client. It also helps in manag them – that is, it allows you to connect the client with the right resources. Unlike CRM (Customer Relationship Management) systems , the Call Center system is not a database, although it can also collect data. Its main goal is to match individual customers…
Communication and automation of sales, service and team management processes. Cloud comput is finitely one of the hottest IT trends of recent years. Accord to IDC forecasts, by the market of cloud comput services will grow at a rate of . annually to reach a value of over USD billion. That’s almost three times faster…
As communication with regular and potential customers is a process, it is good to perceive it in the perspective of process management ( Business Process Management ). Thus, when choos morn technologies , we must think about and generate workflow, information flow. This means that it is best to focus on automat some activities and…
Focus Telecom provis scalable, multi-channel services that enable full integration. The number of stations can be increas or creas at any time without the intervention of a technician or the purchase of new equipment. The Call Center House cid to implement the FCC system and focus on specific functionalities that were to help achieve the…
However they are still a support for man. Both for the client, who does not have to answer unwant calls with miss offers, and for the call center employee, who can do his job more efficiently. Thanks to omnichannel communication, call and contact center employees improve their qualifications and become more professional. Possibilities of record…
Recurr and on-mand report An essential function in a morn callcontact center are reports, data export relat to generat reports and bills. This makes it possible, for example, to control the quality of the construction of the campaign script and monitor the paths of the script. In the report, you can specify the parameters you…
