Customer Card and Notes (CTI) – work directly on the customer’s card, with immiate, easy access to all information about the customer and the entire history of his communication with the company. In addition to the automatic record of data, consultants can make their own notes, facilitat further contact with the client. Overflow queues –…
Savs in use the company does not bear the costs of maintain the AHU ( a separate room), its service and ). You also do not have to pay a specialist for the configuration of the PBX ( to make calls between company offices free of charge), for help in the event of a failure,…
It is the supplier who buys, mornizes, maintains and services the equipment as well as velops and updates the software. When there is a problem with the telephone switchboard, the provir takes care of the repair. And because it has full access to its system and infrastructure and does not have to commute anywhere, it…
Here are the advantages of this mol. First of all – customers will always be able to call back, so the problem of “miss opportunities” will disappear. Secondly, the centerwill make it possible to relieve sales representatives and service advisors of the duties relat to answer telephone calls. – You don’t have to worry about…
Do you want to “hook” separate systems for each of these functions? The multiplication of systems increases the chances of errors and distortions. Besis, each new system is a separate supplier, contract, negotiations, invoices All systems also ne to be integrat (which costs money) and then maintain (which also costs money). Do you want to…
Ready to go As you can see, prepar an IVR menu is not difficult. It requires a bit of attention and time, but after appropriate preparations, configur the system itself will be child’s play, and as a result you will receive a mechanism that will increase the efficiency of your consultants and increase the satisfaction…
These functions are easy to set up in the panel from which the PBX is operat and involve a simple configuration of the service. It is therefore the complete opposite of a stationary exchange, which we have already discuss in point . Better information The virtual switchboard also gives much greater opportunities to inform the…
Which enables better organization of customer service. The intuitive panel will enable assign an account to a user, different levels of data access. Connect a secretarial module, information on line availability (BLF – busy lamp field), record and analyz calls, configuration or upload telephone addresses. CRM also allows for forward, IVR (voice announcement system, which…
Today however, VoIP telephony, achiev the same level of quality, effectively displaces much more expensive and more difficult to maintain solutions, also in the sector of large corporations. Even companies that have consirable financial and human ci to change the technology due to the possibility of integrat the PBX with other company systems ( CRM)….
Numbers from any operator can be connect to the PBX. Stationary exchanges do not offer many integration options with external and internal systems of the company in this respect. Even if the manufacturer allows such options, they are neither easy nor pleasant. The knowlge about the integration rests with the client. Proponents of stationary raise…
Let’s respond to the customer’s nes that we have intifi earlier . Tak care of the substantive and luistic quality of the texts. Let’s make it respect our expertise. Only as a consequence of these actions can he gain trust in us and ci on our offer. And that is our long-term goal. So, be…
We know it. Each of these problems makes your meet less effective, it is difficult for participants to concentrate on the merits, not everyone gets all the information, and your stress level quickly reaches its zenith. Add to that the not-so-disabl attene join notification sound , and you’ve got an acoustic mayhem with disgruntl or…
