Channel communication with the customer
The system collects long-term statistics from several days of work, so full adjustment to them takes place a few days after the campaign is launch, and automatic adjustments to changes take place during the campaign. EXAMPLE : the system “learn” that to Thursday from : – and on Fridays from a.m. to p.m. One-fourth of the staff works on each of these days until p.m. . There is a lunch break every day from to , when the staff is halv. Agents usually talk for seconds and spend seconds on the wrap. The best reception is after hours. from Monday to Thursday and only after on Fridays. Calling occurs bas on these long-term statistics, but with adjustments to the current situation. If the system realizes that more than usual calls are dropp (because, for example, some agents went out for training), it immiately slows down.
The campaign is fully staff from Monday
If the answer rate drops unexpectly (because, for example, the final match of the Polish volleyball team in the World Championships is about to start), the system will ring more calls than usual at that time. Be careful when buying a tool When choosing a programmable Australia Mobile Number List dialing system, it is essential to check what statistics the system uses to adjust the ringing frequency . Quite often, unr the name of “prictive dialing”, solutions are offer that are bas only on one parameter – the number of abandon calls, short-term statistics of one type. The system does not collect information on campaign staffing on particular days or on the level of call-back at different times of the day and its effectiveness is low.
Frequency customization just maintaining
Poor alignment often results in one of the unsirable situations mention above – over-call is too intense, resulting in too many calls being dropp and the company is losing potential customers, or it is too slow and agents are sitting idle. Less and less, but still, you can come across prictive dialing offers that are actually the simplest, instead of the most UK Email Database advanc, automatic dialing systems . In fact, they should be call “power dialers” because there is no dialing a certain number of calls per hour per agent. In this mo, a lot of connections are dropp, and fail connections are not put back into the queue, but are skipp. Focus Prictive Dialer is a top-class solution with advanc artificial intelligence algorithms that adjust.
