March 4, 2023

Of course, high quality of service is important of the scale of business. Therefore, the following list of mistakes will […]

Selfservice will therefore be a significant trend in contact centers in and beyond – are companies prepar for it? And

Left its mark on almost every sphere of functioning of morn organizations. Perhaps the most important technology in use today

Next year’s consumer will require experience. On the one hand. Those that he will not find on the smartphone screen,

In this way, none of your customers’ questions will be miss , moreover, answers to important questions will be provid

If you offer customers something valuable for them for free for spending a certain amount with you, it will motivate

It is worth setting up a notification that will let the customer know that he has reach the requir amount

It is worth creating a campaign aim only at calling the list of contacts with whom the consultants had previously

Just like in a telemarketing campaign, we should start by “warming up” a cold contact base, not by proposing the

Which a team of agents will call the base and collect additional information current for today regarding their willingness to

Want to learn more about the aforemention Focus Contact Center system? Functionalities such as automation of repetitive activities, skillsbas routing,

This can cause problems for HR partments, but it ruces employee turnover in the long run. Unaware candidates who are