It collects all information between agents and clients in one place. It is about every activity – both clients and agents. This is the entire internal call center – start from the number of calls and r, through work time and termin agent breaks, data from orrs, scripts and All information can be freely compil…
The percentage of notifications from the follow contact channels: telephone, e-mail, form? . DO YOU KNOW what percentage of all activities unrtaken daily by BOK employees is the handl of customer requests alone? . WHAT IS the daily and weekly number of miss calls in your company Presentation of the Ticket System and Workflow. Presentation…
Reach your customers By group customers accord to the criteria you set, you will reach them more easily. If you know what they were buy, you can reach them with another version of a given product, a similar product or an addition to it. Segmentation of the email database is also necessary for services that…
Of course vend machines won’t buy anyth from you, and they can effectively clutter your base. Mechanisms such as CAPTCHA will protect your database against such situations. Use base clean tools. This applies to every new contact database you build. Most mail systems inclu mechanisms to clean and remove duplicates, but there are also external…
A call from a given Client is rirect to agents with the same skills. Thanks to this, the customer can immiately present his problem to the right person, without first scrib the situation, which saves him and his agents time. Another option is profit-bas rout , rirection accord to the importance of numbers in the…
Approach in such a situation, because it provis immiate answers to the questions that bother us. However, if we do not take into account the fact that each company is unique and has its own rules, the results of implement good practices may surprise us. negatively. The author of the article “ath by best practices”…
The solution to these problems is the implementation of new telecommunications technologies , which are already be adopt by many facilities that want to withstand competition on the market. Tools for automat communication and manag incom and outgo communication processes are the future of all customer service facilities. This is the case even in the…
Thanks to this, the integration of the Customer’s data with the appropriate IT system is available. Thanks to this, we can automate a large part of the communication process with the client , thus ensur a well-organiz and consistent exchange of information. In addition, thanks to the collect data, it is possible to analyze consumer…
Automatic callback function (Recall) – data on. Customer orrs collected in one place – the ability to collect and easily manage them, and above all, access to them for consultants – the ability to make and receive contact in many communication channels. The possibility of examin customer satisfaction through surveys . It is certainly worth…
CRM and Contact Center complement each other and work best together . Integration can be completely invisible with plugins. Employees who are used to work in CRM do not have to give it up and learn a new interface. Integration usually. Allows you to get all the advantages of both systems in one system and…
The number itself may not be scary, but when you add that it is % compar to , we gain a completely different perspective on the changes in question. Contrary to appearances, this is not a negative change, because there are simply no people will to work in this industry. Companies are already experienc problems…
Let your consultants assess your capabilities and skills and work in accordance with them. It is not only a show of trust, it is also an encouragement to use their potential and velop in the direction they have chosen. This will give a great sense of security, thanks to which they will be able to…
