Your task should be to change the customer’s attitu and think , gett him out of his comfort zone in such a way that he starts to think about your offer as a challenge . An ia to take advantage of the effects of the campaign Above all, do not neglect to analyze your results…
A graduate of the Warsaw University of Technology. He start his career in business in the telecommunications and IT sectors. Since , he has been associat with Focus Telecom Polska as the Presint of the Management Board, with whom he velop an IT cloud solution for telecommunications services for companies – Focus Contact Center. The…
Increas conversion – callback guarantees % increase in conversion to the hotline. Collect leads outsi work hours – visitors to your website, at night, can leave a contact that your consultants will be able to call back the next day. Professionalization of services is a must have in every company. High-quality customer service unniably increases…
A good call center system, in addition to call records, should also have a hint function, which is a great support for less experienc employees. It allows the supervisor to eavesdrop on the conversation and prompt the employee if necessary, of course without the client’s knowlge. Goal : Real Sales Strategy: Optimization The seller is…
Callback is becom an increasly popular form of contact for many companies. The reason for the sire to leave the “flash handset” on the website is to spe up contact with the customer, collect hot leads and increase conversion. out on the market due to its functionalities and, above all price. It works? It seems…
Focus Telecom Polska bas on the latest IT. Solutions is the result of excellent plann and clear finition of project goals, both on the part of the client and the service provir. The implement changes will certainly pay off with excellent results in the future. If we ci on a call center system. We must…
Focus Telecom Polska bas on the latest IT solutions is the. Result of excellent plann and clear finition of project goals, both on the part of the client and the service provir. The implement changes will certainly pay off with excellent results in the future. If we ci on a call center system, we must…
Installation of the Click Dial plugin in the Salesforce system, integration of telephone numbers and processes between the FCC and Salesforce CRM platforms, employees of the Customer Service and Telephone Sales partment start work directly in Salesforce CRM on contacts and accounts, all employees, in addition to tail FCC reports, can also use and dashboards….
Installation of the Click Dial plugin in the Salesforce system, integration of telephone numbers and processes between the FCC and Salesforce CRM platforms, employees of the Customer Service and Telephone Sales partment start work directly in Salesforce CRM on contacts and accounts, all employees, in addition to tail FCC reports, can also use Salesforce reports…
Implementation of the Focus Contact Center software and its. Integration with Salesforce CRM in orr to discover the potential of the sales partment and customer. Service in the B B industry. Supplier: Focus Telecom A lear on the Polish market in the velopment and. Distribution of Cloud Contact Center (CTI) solutions and integrat. Customer Service…
Telemarket Cold Call The twilight of cold call has already been proclaim many times. That every year the effectiveness and profitability of r” creases, that the wispread use of mobile phones kills cold call, that it is a waste of time. But it is still a lively and effective lead generation strategy. Yes, it is…
The same applies to customer service, for example in the financial , loan , or insurance industries . This means that for the time be new technologies in customer service cannot replace a competent consultant. Humanize your products and services Of course, your products should be easy to use, and if they’re not, product and…
