More people can only come to brilliant conclusions, especially if at least three quarters of the participants are actually random listeners , who at the time have completely different urgent work to do. So, get to work! partments “on headphones” in companies – such as BOK, telemarket or helpsk, regardless of the type of activity…
Efficient customer service is bas primarily on high-quality communication. This means that the basis for achiev mastery in this field is to enable. Customers to easily contact our company through multi-channels. It seems trivial, but very often it happens that customers cannot reach the company, their e-mails or text messages are lost in the flood…
The telecommunications solution chain in exchange for one complete solution You can easily integrate the virtual exchange with other systems in the company You have the ability to scale the number of seats pend on the nes of the company The Virtual PBX bas on the VoIP (Voice over Internet Protocol) solution and appropriate software…
Be sure to read reasons why your company should have a virtual exchange (PBX) If customer service is the most important part of your business it is worth consir a contact center system that has more functions than PBX, which allow for extensive automation of service teams’ activities and increase service efficiency . Be sure…
Motivation to act and transparency of goals, which in the current situation seems to be a necessity if the company is to operate in the least chang mo. Morn technologies mean that remote employees do not miss any contact from the client. They won’t forget about the schul phone call and it will be easy…
Accord to IDC, services in the SaaS (Software as a Service) mol will grow the fastest, which at the end of had as much as of the total expenses incurr by new companies for solutions. In general, migration to the cloud, regardless of the coronavirus situation, translates not only into cost savs and better customer…
Group agents accord to their skills, experience and scope of tasks creat groups accord to skills facilitates queu calls and saves time for both employees and the client, who will not be transferr to the next person, but will immiately go to the right one. fin permissions, alerts and breaks for employees maintains continuity and…
Three mols of Focus AI operation in handl tickets interpretation of the content of email notifications in orr to create response templates for various types of notifications. pend on their content and their automatic classification automation of responses to a certain type of requests enter into an inpennt, automatic. dialogue with the pool of requests…
The morn founr of this field of science is consir to be the. Brilliant mathematician Alan Tur , who in an article publish in built the basic assumptions for AI and NL. Along with the famous “the Tur test .” The first attempts to create tools that meet these assumptions had no chance to go…
Manag these interactions , which can simultaneously act as security for access to the socall conference rooms. Thanks to this, you can set teleconference parameters that allow you to track participants’ movements, such as limit time of join the teleconference or access mo. Participants dial in to the meet and provi a PIN set for…
Preferably a clos space with a “do not disturb” sign on the door and turn off “distractions” such as a tablet, smartphone, television, radio. range if you can, use a wir landline phone. If not find a place where your mobile or cordless phone has really good range. mute – an important function of the…
Mportance ( automatic send of invitations and later reminrs, send agendas, automatic call and check the attendance list, authorization by phone number, presentation of materials or mut the entire group of participants). Safety is essential. It concerns two areas the guarantee that the competition or other third parties will not learn the content of the…
