Platform thanks to which we can
The contact center solution in the cloud with interactive IVR allow to fine groups of recipients, interactive announcements pend on the time and day with full it flexibility. In addition, groups of agents meet specific customer service criteria were fin and implement, thanks to which each of them was assign specific tasks, accord to their competences. This allows you to shorten the time of obtain information by the client who cares about quick and efficient settlement of the matter. The structure cover all salon employees, which ma manag calls from the user panel available to everyone.
Call record statistics and monitor
Have also been launch, which allow for a quick reaction and provi knowlge about the calls ma, which is us to optimize processes in the company. Thanks Jiangxi Mobile Phone Number List to the Focus Contact Center, the AutoGT showroom receiv knowlge about the actual traffic of calls ma and receiv – connection wait time, call the appropriate consultant, etc. The option of overflow queues, which rirect the connection to free consultants when the line is busy, allow for almost percentage of on-call response, as well as shorten the customer’s wait time on the line.
On the other hand the monitor
The switchboard and queues as well as the flexibility of the solution allow the store to optimize and standardize the communication process. What is worth emphasiz, the implementation of the service, in addition to optimiz the quality and increas UK Email Database the security of the head office, enabl the optimization of the costs incurr. And in this way, AutoGT show that service in a car alership can be at the highest level. scription of interest FCC applications for car alerships Below are some features of the FCC system that can be us in the automotive market: Diversions to mobile phones are perfect for urgent situations when employees are not at their sks.
