In those activities that are most often combin with telemarketing activities, the contact center system can also help us, especially if we want to perform mass and text messages. Thanks to the system, we can be sure that the shipment will be properly plann and execut, less timeconsuming and much more effective than a “manual”…
Telemarketing For many people, telemarketing has a rather negative connotation and, as a marketing and sales method, does not inspire trust. Customers associate it with unwant calls from consultants. Employees of the outbound marketing partment with tious dialing and the sound of reject calls especially in the socall coldcalling . And yet, telemarketing isn’t all…
Entities in a public or hybrid cloud Regulation (EU) of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data customers are more difficult to acquire than B C. Why? All relationships in B B, as in…
The matter is further complicat by the fact that organizations operating in today’s business environment often use multicloud systems solutions that combine cloud services from different provirs. Such a complex system becomes an even greater challenge when it comes to ensuring security, and according to research conduct by McAfee, as many as of business users…
What is extremely worrying, almost of violations are caus by human error. The number of violations committ using the socall phishing a method of extorting private information by impersonating another person or institution. Errors in the configuration of security systems are also becoming a growing problem. Almost every fourth breach is caus by an unsecur…
People in the office (due to the coronavirus panmic) or answer of Centre As we read in the publication of the Polish Agency Conditions and good practices” Representatives of public administration should use the digital capabilities of communication platforms as often as possible. Communication at a distance is usually much faster and more effective than…
The phone remains the easiest way to communicate with officials. But does this mean that the process itself is easy and stressfree? Unfortunately, not necessarily. Busy lines, very long waiting times or even loss of connection make it impossible to reach some offices. What is the solution for this? Implementation in the structures of the…
Digitization of public administration Digital tools us on a large scale in business are. Also becoming something necessary in offices especially in the face of the unflagging force of the coronavirus panmic. There are more and more nationwi initiatives aim at adapting the work of offices to the rapidly changing reality. It is safe to…
Of course preparing such a pattern will take some time, but then you can use it many times, which significantly spes up the work. Thanks to these templates, you don’t have to think every time what a message should look like or compare it with the previous one to make sure everything is in place….
With the help of CRMs, you can spe up and often even automate many activities. In this article, we present solutions available in Salesforce CRM that will help your team save time and increase productivity. Increasing the efficiency of the company and saving time are the main reasons why CRMs were creat at all. Therefore,…
All this also adds up to a waste of time on the client’s si. Which will take longer to solve the case. A higher level of employee efficiency Shorter time to settle a case or a greater. Number of clos requests (daily) are just some of the benefits of using the system to handle requests….
From customers and general chaos, one important issue is miss morn technologies can support all processes and tasks of the BOK partment. Why is it so important? Before we answer this question, let’s take a look at the evolution of customer request management. Evolution of handling customer requests The infamous yellow sticky notes, which seem…
