The function of telephone reports in the company seems obvious, although it is still not wispread. Reports are a source of valuable data, the analysis of which provis the basis for conclusions, often cisive for the future of the company. They should be us – not only for training and analysis purposes, but also to…
In orr to continue normal and effective operations, many of our clients have cid to quickly switch to remote work and transfer the activities of their consultants to a cloud-bas contact center. Stationary solutions in the face of the crisis turn out to be ineffective. On the other hand, the implementation of the cloud solution…
The al handling process An employee who leaves takes his knowlge of customers with him customers are dissatisfi with the quality of service or are not serv at all. It is clear that such a state of service cannot be afford. Here, all in white, comes the BDC . What’s this? BDC (yes, yes, it’s…
As a result the company achiev the following results. Increas reach of potential customers through various channels, not only by phone Increasing the effectiveness of teams thanks to reports and a wallboard Effective management and work on multiple campaigns Accelerating the flow of information in the. organization For clients: ease of contact in solving current…
Monitoring of employees serves to achieve the highest possible results of their work and is to help them achieve these results – that’s why it’s worth doing and it’s worth supporting yourself with morn tools. Will it pay off? The results will speak for themselves. Companies providing photovoltaic solutions are experiencing a leap in velopment,…
This way you termine who can go out, when and for how long. If it doesn’t come back, you’ll get a notification. Thanks to this, you can be sure that you always have the right number of employees on standby and that breaks will not be extend infinitely, but also that they will be respect….
Conversations from a more experienc employee? Thanks to monitoring, you can quickly react to such a situation and choose appropriate countermeasures before the problem becomes serious. wallboard Live monitoring is associat with an inseparable element of a call contact center – a board on which the results of consultants’ work are record, a wallboard ….
You personalize customer service and gain knowlge about your best customers – you can offer them additional benefits, adjust the assortment to their nes You can direct your best customers directly to your store and not pay commissions to middlemen As you can see, easy access to your orr history is the foundation of great…
The above case study of Skoda Grupa Auto Wimar, market lears have already cid to change the processes in car alerships, which will improve communication with the customer at various levels. They cid to take care of the organization of communication and quick response to customer nes. This is how they fought for the effectiveness…
The manager should agree with the employees on the. Procure to be follow in such a situation, propose comments to the conversation script, prepare ready-ma statements for emergency situations. He should also support employees after such an interview and discuss it with them. Taking care of the employee in such situations greatly facilitates their work…
Never ever argue with customers if they are dissatisfi with the service or complain about the product or service quality. Remember that by losing patience and showing disrespect, anger or impatience, you can lose a good customer. Instead, listen to him and let the client talk about the problem. Even a very angry customer wants…
Build a professional image, stand out from the competition, provi an unambiguous answer to frequently ask questions by customers. Is it worth starting a personal blog? In the era of social mia, it is reasonable to ask whether a personal blog is the right communication mium. The answer, however, is simple yes, a blog gives…
