Another breakthrough in the telecommunications. Industry was the introduction of VoIP (Voice over Internet Protocol), which enables the transmission of speech via networks us the IP protocol, in simple terms – the Internet. The main advantage of VoIP was. The ruction of the cost of telephone calls, relat to the possibility of. Omitt the PSTN…
The game often expect, fun, perceiv as part of the game cooperation. At work it is ne, sometimes forc; in the game always results from the sire to increase the chance of winn comparison of achievements – unclear at work; obvious in the game the way to the top – unclear at work, not directly…
Download the ebook “How to Increase Revenue with Loyal Customers. While the term gamification may seem new to some rears, the mechanisms us in it are known to all of us, what’s more, they were known even before the first computer game was creat. us in the creation of loyalty programs for consumers in orr…
Uthat the level of market knowlge about solutions provid by this method is still relatively small. Moreover, customers often look at cloud services through the prism of their own experiences with solutions provid in the sktop mol. This may become a source of misunrstand. It is therefore crucial for sales representatives to make sure from…
This in turn leads to an increase in sales, which is what every company wants. On the other hand, the lack of dialogue with customers, also in social mia, and the company’s lack of response to chang customer behavior and communication preferences may lead to their loss. You will be able to look for reasons…
Preferences regard the ways of contact customers with suppliers are chang. The phone is no longer the only tool through which customers orr products. Services or report problems. Other communication channels available via the are start to play an increasly important role. They set new trends in customer-supplier communication. Test the Focus Contact Center comprehensive…
Sign in a flexible mol of cloud comput and Unifi Communications technology, are solutions that will certainly meet this year’s resolutions in the area of communication. Customer service and sales are areas of business activity that are characteriz by great dynamics. This is primarily due to the changes that are tak place in front of…
Thanks to Live Monitor, managers, spite the remote work system. Have the opportunity to monitor their work on an ongo basis: time, breaks, number of calls ma, results, number of incom, handl and unhandl calls. The future is therefore solutions operat in the cloud, available directly in the web browser, on the user’s computer. The…
It is worth gett acquaint with this concept on the example of the RENT rental company . The company has been operat on the Polish market since and has a fleet of over cars. It offers both car and van rentals. RENT also who provi assistance services for drivers. The company’s mission is a satisfi…
It also turns out that implement subsequent channels without a user experience integration system in a multi-channel environment , without the ability to combine and change communication channels, is one of the most common mistakes today. The user feels lost in the face of many communication possibilities when they are not accompani by a simple…
The ability to “paste” a ready-ma response further increases agent efficiency. The chat also allows you to easily transfer the conversation – along with its entire history – to a more experienc consultant. The customer does not have to be inform about such a transfer. He does not have a negative impression, which would arise…
Spite the adjustment of the system, with prictive dial there are situations in which the conversation lasts longer than usual and calls initiat dur this conversation are not handl. It may also happen that the consultant, as a result of illness, will work slower than usual, and the system will serve him calls in accordance…
