Preferences regard the ways of contact customers with suppliers are chang. The phone is no longer the only tool through which customers orr products. Services or report problems. Other communication channels available via the are start to play an increasly important role. They set new trends in customer-supplier communication. Test the Focus Contact Center comprehensive communication platform for free > TREND – THE PHONE IS LOSS IMPORTANCE The telephone is los importance in favor of Internet communication tools. Recent research commission by Poczta Polska by Homo Homini (the results were present at the Economic.
Forum Krynica in September show
That already out of young people in Poland, ag – , want to use the Internet in contact with mass service provirs. It’s about, about suppliers of electricity, gas, heat, telecommunications services or even public administration. % of city resints and % of rural Spain Phone Numbers List resints have a similar opinion on this subject. This social group cannot be unrestimat, mainly because it is just enter the labor market and is gradually sett trends in B C or even B B business communication bas on how it communicates with each other. And for communication, web tools such as social mia, e-mail, chat are us, or forms on the website. Thus, the telephone as a channel of verbal communication begins to rece into the background.
Its maintenance by suppliers will be condition
The ne to service only some customers who will prefer a personal conversation with a consultant, or will be limit to servic VIP customers only. TREND NO. – MULTI-CHANNEL COMMUNICATION Enterprises that respond to changes in the business environment, includ changes in the behavior and preferences of their current and future customers UK Email Database already know that they cannot limit themselves to servic and maintain only traditional communication channels (telephone, fax) Broad Internet access and the mobility of tablet users, The number of smartphones means that customers who wait too long for the next call at the hotline are more likely to send an e-mail ask about the product, or fill out the form on the website and wait for contact from the consultant. There is also some risk associat with this.