The hotel attracts crowds of tourists every year thanks to. Its excellent location next to its own ski slope and swimm pools with thermal water, constantly expand offer, interior sign ma by local craftsmen and fantastic service. In , the huge interest of tourists. Caus by the grow popularity of Białka Tatrzańska and the velopment of the Hotel’s offer, ma it necessary to streamline the book process. Read the case study on the implementation of software for Focus Contact Center hotels at Hotel Bania Thermal & Ski. Hotel Bania Case Study BUSINESS CHALLENGE: Eliminate miss calls The increas burn of telephone book No automat control over incom books.
The ne for full monitor of the book partment
Track of all performance indicators Ensur a stable. Homogeneous work environment for the book partment SOLUTION Implementation of key. Eystem functionalities for Focus Contact Center hotels and Focus PBX hotel telephone exchange. Integration Turkey Mobile Number List with the Hotel reservation system. Email channel integrat with telephone channel; SMS book notifications sent automatically to guests; IVR voice menu direct. callers to the appropriate Hotel partments. Queu incom calls and emails accord to prefin criteria. Automatic record of all calls and emails. Consultant panel with all information about the Guest and his reservations collect in one place; Full history of contacts with each Guest.
Available from the consultant’s panel
Automatic or manual merg of messages and calls for the same book. Maintain relations direct guests to consultants with whom they had previously spoken. An extensive system of report and monitor the work of consultants: Call record to improve. The quality UK Email Database of service; Focus SiteCall – since April test on the Hotel website. An excellent. Example of customiz the appearance of the Focus SiteCall window on the Hotel Bania website EFFECT Total. Elimination of miss calls Increase in the number of telephone books by . increase in efficiency of.