How many calls the agents fail to handle within the last hour the call frequency is adjust immiately. longterm, contain information on which days, at what times, how many agents are available and what is the time ne for the conversation and its summary (wrapup) for individual agents. The adjustment takes place within a few days of system commission and its setts are continually adjust automatically Voicemail tection AMD (Answer Machine tection) is a complementary solution to programmable dial. It consists in automatic tection and interruption of rirections to voicemail systems in the GSM network, which ensures significant savs of agents’ work time, often reach of this time .
Agents dont waste time waiting
Campaign goals. The AMD function analyzes the first seconds of the connection. The best solutions on the market achieve repeatable efficiency of over . The maximum voicemail tection time is seconds, but in simpler cases (which accounts for of calls) it drops Oman Mobile Number List to second. Handl calls to voicemails (. spend time figur out that we are al with an automatic machine and end the call) is finitely worth tak off the shoulrs of consultants, and preferably completely eliminat, but you certainly ne to keep your fer on the pulse and follow the parameters Scripter The scripter is a tool that facilitates the creation and configuration of a script.
Conversation scenario in telemarketing
Campaigns A good online scripter should offer the follow functions and possibilities easy configuration with the “drag and drop” option different types of form fields – text fields, check boxes, mask fields, etc. the ability to insert pictures in the script the UK Email Database pictures make conversation easier, a picture of the terminal us by the customer makes it easier for the agent to explain which actions the customer should perform in turn. In turn, an illustration in the form of a diagram will make it easier to present the customer with the next steps of the process the process of submitt complaints or orrs.