In the opinion of customers, a quick response is also guarante by chat, but it is much less often perceiv as an appropriate communication channel for complex matters (CX Act )Low satisfaction with the phone in e-commerce Accord to British research, service over the phone is rat worse than service via e-mail, chat, traditional mail,…
For a connection, streamlining communication with customers – thanks to the increas availability of the hotline, the number of customer attempts to contact the service through other partments, phone numbers of specific employees and social networking sites has creas. . Increasing sales thanks to training bas on call recordings and thanks to the possibility of…
Customers complain about too slow service, lack of individual treatment or the ne to re-enter information that has already been provid once. The RESO insurance brokerage company cid to take better care of its clients and for this purpose it cid to use a communication platform coupl with a central database – read the implementation…
If the customer still has doubts, he expects to be able to get an answer to his question almost immiately. For example, if a question ask in the chat does not get an answer within a dozen or so seconds, they will most likely give up waiting and go to another store (LivePerson, A global…
How many documents do you ne to collect? What are the costs? Even if the customer does not get acquaint with all the information (and this is the case most often), the awareness that it is available works significantly to the advantage of the select company. The next and final step – gaining the customer’s…
The system collects long-term statistics from several days of work, so full adjustment to them takes place a few days after the campaign is launch, and automatic adjustments to changes take place during the campaign. EXAMPLE : the system “learn” that to Thursday from : – and on Fridays from a.m. to p.m. One-fourth of…
Rrogramm number dialing, is a powerful and necessary tool in a morn callcontact center. pending on its class, the effects of use are impressive or only morately satisfactory. How to choose the best variant? Prictive dialing is the most advanc automatic call initiation mo bas on artificial intelligence algorithms . When using it, the agent…
In many cases, the way out of the impasse is to ruce the number of suppliers and subcontractors by using a comprehensive ICT system in the company. How long does it take to contact suppliers? When choosing a supplier, the main criteria are the quality of its services and price. The time ne to handle…
The partners and patrons of the event were the Polish bt Collection Association, the Association of Loan Companies, SMSAPI, Harvard Business Review Polska, Pożyczkaportal and Katalog Marzeń. “Breakfasts in the cloud” is a series of morning workshops for business, during which IT solutions for companies, available in the cloud computing mol, are present. The organizer…
Ready integrations with other systems, especially the most popular ones in companies, such as SalesForce, MS Dynamics, SalesManago, Magento, SMS API, Sugar CRM, Skype. telecommunication services . Cloud vs. stationary mol finitely choose a contact center solution in the digital cloud mol . Cloud contact center means greater convenience of use (access from any place…
What could have been done? It is mandatory to check. The quality of the script. A good tool would be the Focus Contact Center scripter, which allows you to. Quickly change the script and analyze their effects. Perhaps it is enough to tell about a given. Element of the offer a little shorter or at…
A simple solution, though rarely us in bt collection. Is the use of number rotation, which is available in contact center systems and has become a permanent part of the repertoire of solutions in telemarketing and sales partments. Whenever a call is ma to. The btor, each time it will be present on his phone…
