Thanks to Live Monitor, managers, spite the remote work system. Have the opportunity to monitor their work on an ongo basis: time, breaks, number of calls ma, results, number of incom, handl and unhandl calls. The future is therefore solutions operat in the cloud, available directly in the web browser, on the user’s computer. The…
It is worth gett acquaint with this concept on the example of the RENT rental company . The company has been operat on the Polish market since and has a fleet of over cars. It offers both car and van rentals. RENT also who provi assistance services for drivers. The company’s mission is a satisfi…
It also turns out that implement subsequent channels without a user experience integration system in a multi-channel environment , without the ability to combine and change communication channels, is one of the most common mistakes today. The user feels lost in the face of many communication possibilities when they are not accompani by a simple…
The ability to “paste” a ready-ma response further increases agent efficiency. The chat also allows you to easily transfer the conversation – along with its entire history – to a more experienc consultant. The customer does not have to be inform about such a transfer. He does not have a negative impression, which would arise…
Spite the adjustment of the system, with prictive dial there are situations in which the conversation lasts longer than usual and calls initiat dur this conversation are not handl. It may also happen that the consultant, as a result of illness, will work slower than usual, and the system will serve him calls in accordance…
They are assign tags relat to the purchas. Productsservices, language of communication ( Polish, English), geographical location or any other criteria. Similarly, tags are assign to agents in the company accord to their competencies. Partments ( technical support, shipments, account, etc.), knowlge of foreign languages, geographical location or any other distuish features. The incom call…
More information and registration link – click here The percentage of First Call Resolution, problems report by customers that were alt with dur the first contact with the consultant, is one of the most important callcontact center indicators . While its importance in assess the quality of work is indisputable, achiev a high level of…
When queu by customer priority, calls are prioritiz to people with the closest skill level to those requir for that contact. Then, among the group of these people, calls in the most difficult cases or from the most important clients go to the most professional agents, calls in morately complex cases – to agents with…
Thanks to special solutions, the most important customers are serv immiately, difficult problems go straight to the most competent agents, and in the event of long queues, support from external consultants is launch. Test the Focus Contact Center application mo for free > If you want to learn the basics of queu, read the post…
As research shows, customer dissatisfaction with the quality of communication with the company translates directly into a crease in the value of their orrs. Source: Aberen Group report. What should omni-channel be like in sales and customer service? The most common mistake when implement omnichannel is to assume that simply provid several channels of communication…
Learn more about solutions that increase the efficiency of. Customer service – talk to our experts> PHONE IN E-COMMERCE SERVICE – SUMMARY. Eobuwie strengthens its position on the e-commerce market. In August , the list company CCC bought . percent. shares of eobuwie. This move was the locomotive of the company’s success in Zielona Góra….
In the opinion of customers, a quick response is also guarante by chat, but it is much less often perceiv as an appropriate communication channel for complex matters (CX Act )Low satisfaction with the phone in e-commerce Accord to British research, service over the phone is rat worse than service via e-mail, chat, traditional mail,…
