The system does not collect information on campaign staff on particular days or on the level of call-back at different times of the day and its effectiveness is low. Failure to do so results in either too much dial, result in too many calls be dropp and the business los leads, or too slow and agents sitt idle. Multi-campaign with the option of prioritiz select campaigns The multi-campaign option allows you to work on multiple campaigns at the same time without switch between them. It should also have the ability to prioritize campaigns, unlimit goals, set activity dates, and call times. Interactive script The script supports agents in sales campaigns – a good script is an excellent sales support.
You can put web links images forms
The scripter Thanks to this, the work of agents is easier and the train time is shorter. Voicemail tection Voicemail tection is a simple feature that will save sales staff time. It causes that the dialer tects the activat voicemail and does not connect the List of Real Mobile Phone Numbers agent to it, but selects the next active number from the list. Contact Center Software: Team Management Group agents in the system accord to their skills and experience. Get tail reports. Online monitor , agent control and support Possibility to view the statistics of incom call queues and the wait or ongo calls themselves, along with the possibility of tak a select call.
The interception of conversations conduct
An important function is also by agents and the ability to give live instructions (which, of course, the client does not hear). fin permissions, alerts, breaks for employees A very important function is the ability to fine the scope of permissions and UK Email Database manage the team’s work us alerts and various types of breaks. This allows you to increase the team’s efficiency and clear the path of management and responsibilities. Group people accord to their skills, experience and scope of tasks Creat groups accord to skills makes it easier to queue calls and saves time for both employees and customers, who will not be transferr to the next person, but will immiately go to the right one.
