Telemarket Cold Call The twilight of cold call has already been proclaim many times. That every year the effectiveness and profitability of r” creases, that the wispread use of mobile phones kills cold call, that it is a waste of time. But it is still a lively and effective lead […]
The same applies to customer service, for example in the financial , loan , or insurance industries . This means that for the time be new technologies in customer service cannot replace a competent consultant. Humanize your products and services Of course, your products should be easy to use, and […]
It collects all information between agents and clients in one place. It is about every activity – both clients and agents. This is the entire internal call center – start from the number of calls and r, through work time and termin agent breaks, data from orrs, scripts and All […]
The percentage of notifications from the follow contact channels: telephone, e-mail, form? . DO YOU KNOW what percentage of all activities unrtaken daily by BOK employees is the handl of customer requests alone? . WHAT IS the daily and weekly number of miss calls in your company Presentation of the […]
Reach your customers By group customers accord to the criteria you set, you will reach them more easily. If you know what they were buy, you can reach them with another version of a given product, a similar product or an addition to it. Segmentation of the email database is […]
Of course vend machines won’t buy anyth from you, and they can effectively clutter your base. Mechanisms such as CAPTCHA will protect your database against such situations. Use base clean tools. This applies to every new contact database you build. Most mail systems inclu mechanisms to clean and remove duplicates, […]
A call from a given Client is rirect to agents with the same skills. Thanks to this, the customer can immiately present his problem to the right person, without first scrib the situation, which saves him and his agents time. Another option is profit-bas rout , rirection accord to the […]
Approach in such a situation, because it provis immiate answers to the questions that bother us. However, if we do not take into account the fact that each company is unique and has its own rules, the results of implement good practices may surprise us. negatively. The author of the […]
The solution to these problems is the implementation of new telecommunications technologies , which are already be adopt by many facilities that want to withstand competition on the market. Tools for automat communication and manag incom and outgo communication processes are the future of all customer service facilities. This is […]
Thanks to this, the integration of the Customer’s data with the appropriate IT system is available. Thanks to this, we can automate a large part of the communication process with the client , thus ensur a well-organiz and consistent exchange of information. In addition, thanks to the collect data, it […]
